Privacy Policy

Introduction

Sorensen Senior Advisors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

• Name and contact information (phone number, email address, mailing address)
• Information about your loved one's care needs and medical condition
• Financial information related to budget and payment sources
• Family preferences and concerns regarding senior living placement
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or source
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide senior placement services and guidance
• Match your loved one with appropriate assisted living or memory care communities
• Communicate with you about placement options and progress
• Coordinate with healthcare providers and senior living communities
• Follow up on placements to ensure successful transitions
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

Senior Living Communities

We share relevant information about your loved one's care needs with senior living communities you are considering. This helps ensure appropriate placement and care. We only share information with communities you have agreed to evaluate.

Third-Party Service Providers

We may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing you (such as email service providers, website hosting, and analytics providers). These parties are obligated to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Health Information Protection

When we receive health information from healthcare providers or other sources, we maintain appropriate safeguards to protect that information and treat it with the utmost confidentiality.

We train our staff on privacy best practices, maintain secure communication channels, and limit access to sensitive information to only those who need it to provide services.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use secure communication methods (encrypted email, secure phone lines) when discussing sensitive information about your loved one's care needs.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After the retention period, we securely delete or anonymize your information.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent for information sharing (which may affect our ability to provide services)

To exercise these rights, contact us at contact@senioradvisors.help or call (984) 325-4644.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: